Refund policy

All digital product sales are final. Because digital products are delivered electronically and cannot be returned, we do not offer returns, exchanges, cancellations, or refunds for digital products once the order has been completed.

This includes, but is not limited to, ebooks, downloadable files, digital editions, and any other electronically delivered products.

If you experience an issue accessing or downloading your digital product, please contact us through the contact form or by email at info@augustpublishinghouse.com, and we will be happy to assist you.

UK and EU Residents

Please note that our print-on-demand books are custom-made specifically for your order and are therefore considered personalized products. Under both the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU, personalized items are exempt from the standard 14-day return policy.

As a result, we cannot accept returns or provide refunds for print-on-demand books unless the product is faulty or does not match the description provided. If you receive a defective or incorrect item, please contact us, and we will be happy to assist you.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

You can always contact us with any questions through the contact form or by email at info@augustpublishinghouse.com.